““This business is still—and always will be—about people. Products come and go. Strategies shift. But what stays consistent is the impact of showing up with integrity, curiosity, and the willingness to roll up your sleeves alongside your partners. I’ve never been the loudest voice in the room, but I’ve learned the power of listening deeply, asking the right questions, and staying grounded in the customer’s reality. Because when you understand what they’re really up against, that’s when you stop pitching and start solving. That’s when trust forms, and momentum builds.
What drives me is that sweet spot where vision meets execution. I love helping teams find clarity in the chaos—connecting dots across sales, operations, and strategy to create solutions that don’t just sound good, but actually work in the field. That’s where long-term value is built. Not in the boardroom, but in the day-to-day hustle of helping your customers win. That’s what I show up for every day.”
-Jake Giles
Jake brings a storyteller’s mindset to every project. With a background in journalism and a career spanning more than a decade in product development, he has built a reputation for connecting strategy to people and outcomes. From healthcare technology and digital music platforms to non-profit innovation and agency collaborations, Jake has consistently focused on the same question: Who will be impacted, and how can we make their experience better?
With expertise in user research and design, Jake listens deeply to the challenges and motivations facing clients and translates complexity into clarity. His collaborative approach ensures solutions are not only strategic, but measurable in the real world.
Jake earned a degree in Journalism from Loyola University and completed a User Experience Design certification at The Starter League in Chicago. In 2024, he added to his skillset by earning a Certificate in Culinary Arts from Kendall College, grounding his passion for food in formal culinary training and industry context. This blend of communication, design thinking, and culinary expertise gives him a unique perspective in guiding clients toward innovation and growth.
